Remote IT support, wherever you work
I solve everyday IT problems, keep remote businesses running and handle specialist digital work with one accountable, experienced point of contact.
Replies within one business day. No obligation and no sales pitch.
Tom, at your service.
You deal directly with me.
Built by me
Support built around your work
Keep guest WiFi, smart TVs and connected systems working, with ongoing monitoring and same-day remote fixes.
See how I helpGet practical support for devices, accounts, networks and everyday problems without adding an in-house IT team.
See how I helpSecure your home office, VPN, backup and WiFi so an avoidable outage does not derail your working day.
See how I helpThe right help for your next step
From a broken laptop to a defensible investigation, each service has a clear scope. Start with the problem you need solved.
Fast, friendly remote fixes for small businesses, backed by a no fix, no fee guarantee.
VillaShield-backed WiFi, smart TV and security support for holiday homes, Airbnbs, hotels and resorts, at home and abroad.
Deep-dive, researcher-grade public-record investigations, documented so every finding stands up to scrutiny.
Fast, modern, affordable websites for small businesses, built by the person who fixes your IT.
Hands-on AI and vibecoding training, tailored to your personal or business needs and taught on safe virtual machines.
Encrypted, anonymous reporting and tip platforms, plus document redaction techniques, for organisations, guest properties and newsrooms.
Your whole business on one screen: live dashboards, a second brain that never forgets, and automation that works while you sleep.
Blue-team and red-team security across your website, network, servers, databases and more.
Why My IT Butler
You deal directly with me, so context is not lost between departments, ticket queues or changing technicians.
More than 15 years in IT, including CSIRO experience, backed by CCNA and PRINCE2 certification.
Every job starts with a clear next step. Support is no fix, no fee, while specialist projects are scoped before work begins.
Start a conversation
A short call is enough to establish whether I can help, what the next step should be and whether there is any cost.
Replies within one business day. No obligation and no sales pitch.
The Process
No maze of forms or sales hand-offs. You speak directly with the person doing the work.
Book a short call and explain the problem, project or support you need.
I confirm whether I can help, what is involved and any cost before work begins.
I handle the agreed work remotely and keep you informed until the outcome is clear.
Book a short call and explain the problem, project or support you need.
I confirm whether I can help, what is involved and any cost before work begins.
I handle the agreed work remotely and keep you informed until the outcome is clear.
Transparent pricing
Pay as you go, keep priority support on hand, or bring in enterprise-level coordination.
Tier 1
Pay only for the time it takes to sort the problem out.
$45 AUD / ~$30 USD
per hour · Pay as you go, 1 hour minimum
Tier 2
Ongoing supervision, so problems get caught before they cost you a day.
from $130 AUD / ~$85 USD
per month · 4 hours of priority support included
Tier 3
Senior IT coordination for organisations that run across teams, sites and countries.
from $380 AUD / ~$250 USD
per month · 10 hours of priority support included
Prices are shown in AUD and USD. Approximate equivalents are a guide only, not live exchange rates. The currency and final amount are confirmed in your quote.
Websites from $495 USD / ~$752 AUD, AI training from $395 USD / ~$600 AUD and confidential reporting from $945 USD / ~$1,436 AUD, with investigations and cybersecurity scoped separately. Prices vary depending on scope and requirements.
Full pricing detailsFrequently Asked
Common questions about our remote IT support, managed services, and pricing.
Whether it is an urgent issue or strategic planning, I am here to coordinate. Let us discuss how I can make your technology work seamlessly for your distributed team.
Replies within one business day.
Times shown in your local timezone - we'll meet over Zoom or WhatsApp, your choice.