About My IT Butler: Experienced Remote IT Support
I'm Tom, the founder and principal consultant. I started My IT Butler to give small businesses and remote teams the kind of reliable, senior IT help usually reserved for big organisations, without the big-company price or runaround.
When you contact My IT Butler, you deal with me directly. No call centres, no handoffs, just clear advice and problems fixed properly.
Credentials and experience
15+ years in IT
More than 15 years across IT support, networking and unified communications.
Ex-CSIRO
Experience at CSIRO, Australia's national science agency, working to research-grade standards.
CCNA and PRINCE2 certified
Cisco networking certification and PRINCE2 project management, so fixes are done properly and projects run to plan.
Australia and worldwide
Remote support for clients across Australia and around the world, wherever you and your team work.
Why "no fix, no fee"
IT support should be judged on results, not hours logged. If I can't fix your problem, you don't pay for the attempt. It's that simple.
It keeps me honest about what I take on, and it means you can ask for help without worrying about a bill for nothing. If something is outside what I can solve remotely, I'll tell you upfront and point you in the right direction.
A registered Australian business
My IT Butler Pty Ltd (ACN 693 903 105) is registered in Australia and works fully remotely, supporting clients across Australia and worldwide.